Eligibility for Exchanges:
- You may exchange any damaged jewellery within 48 hours from the date of delivery.
- The jewellery must be in its original condition, accompanied by the original packaging, tags, and any certificates or documentation provided.
- The order must be a prepaid order if reason for exchange is other than the ones mentioned above. Please do note we do not offer exchanges for non-damaged products for COD orders due to the affordable nature of the products.
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All shipping in cases of returns are to be borne by customer which is 300 per transaction for COD orders and 200 per transaction for prepaid orders in case of any other reason other than listed above.
Simple Exchange Process: To initiate an exchange, please follow these easy steps:
- Contact our dedicated customer support team within the specified time frame to request an exchange by emailing us on hello@thefuncompany.in or our whatsapp 9811121909
- Provide your order details and reason for the exchange
- Once we receive the product, you can let us know the exchange selection and we will ship those products back to you.
Exchange Guidelines:
- Returned items will undergo a quality inspection before processing.
- We accept exchanges for manufacturing defects or incorrect items received.
- For exchanges, we will process your request based on product availability. If the requested item is unavailable, we will offer alternatives or a credit note.
Please Note: ₹ 99/₹ 199/₹ 299/B1G1 sale items are not eligible for exchanges refunds and returns unless received in damaged conditions in which case an opening video must be sent for a replacement
Refunds and Credits:
Once the returned item is received and inspected, we will initiate the exchange process promptly and exchanges will be shipped as per your preference.
Exceptional Customer Service:
Our dedicated customer support team is available to assist you throughout the return and exchange process. Please feel free to contact us with any inquiries or concerns.
At TFC, we value your satisfaction and strive to make your shopping experience as enjoyable as possible. We appreciate your trust in our brand and look forward to serving you with the utmost care and attention.
While we respect all our customers and operate with an extremely high degree of service levels, we also respect and keep our customer care rockstars motivated all the time. EVEN THE SLIGHTEST WHIFF OF ANY SORT OF MISBEHAVIOUR/RUDENESS/INCIVILITY FROM THE CUSTOMERS SIDE WILL IMMEDIATELY LEAD TO THE DEFINITIVE END OF ANY CONVERSATIONS WHATSOEVER AND NO FURTHER SUPPORT WILL BE EXTENDED AT ANY COST.
TFC Operates from New Delhi jurisdiction and as such all disputes are subject to NCT of Delhi's jurisdiction
Note: This page was last updated on 02-10-2024
